Shipping policy

SALTY SOCIAL SHIPPING POLICY 🌊

Thank you for supporting Salty Social! Please review our shipping policy before placing your order.

📦 Processing Times

In-stock items: Please allow 3–5 business days for processing before your order ships.
Pre-order items: Please allow the estimated production time listed on the product or collection page plus shipping time.
Orders are processed Monday–Friday, excluding holidays.

🚚 Shipping

Orders are shipped within the United States.
Once your order ships, you will receive a tracking number via email or the contact information provided at checkout.
Delivery times vary depending on the shipping method and destination.
Salty Social is not responsible for delays caused by the carrier, weather, holidays, or other circumstances outside our control.

🏖️ Pre-Orders

If your order contains both in-stock and pre-order items, your order may ship together once the pre-order items are ready. If you would like separate shipments, please contact us before placing your order.

📍 Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase. Salty Social is not responsible for orders shipped to an incorrect address provided at checkout.

If a package is returned to us because of an incorrect or incomplete address, additional shipping costs may apply to resend the package.

📬 Lost or Stolen Packages

Once an order has been marked delivered by the carrier, Salty Social is not responsible for lost or stolen packages. Please contact the carrier directly and consider shipping to a secure location.

❓ Questions

If you have questions about your order or shipping, please contact us through our social media or customer service email.

Thank you for supporting Salty Social!
Good Days. Coastal Nights. 🌴🌊

SALTY SOCIAL PRE-ORDER POLICY

Thank you for shopping with Salty Social! To ensure the highest quality products, many of our items are offered on a pre-order basis. Please review our policy before placing your order.

What is a Pre-Order?

A pre-order allows you to reserve an item before it is produced and shipped. Production begins after the pre-order period closes.

Processing & Production Times

Pre-order items are not in stock and ready to ship immediately.
Production timelines vary by collection and product.
Estimated turnaround times will be provided at the time of purchase.
Delays may occur due to manufacturing, shipping, or supply chain issues. We will communicate any significant updates as soon as possible.

Payment

Full payment is required at the time the pre-order is placed.
Your order secures your item(s) in the production run.

Cancellations & Changes

Pre-orders may not be canceled, modified, or refunded once production has begun.
Please carefully review your order, sizing, shipping address, and product selections before completing checkout.

Shipping

Orders containing pre-order items will ship once all items in the order are available unless otherwise stated.
Shipping timelines begin after production is complete.

Product Variations

Colors, embroidery, print placement, and garment details may vary slightly from digital mockups and product photos.
These minor variations do not qualify for refunds or exchanges.

Returns & Exchanges

Due to the custom nature of pre-order products, all pre-order sales are considered final sale.
If you receive an item that is defective or incorrect, please contact us within 7 days of delivery so we can assist you.